Try searching by key words, order- or product code or serial number e.g. “CM442” or “Technical information”
Enter at least 2 characters to start the search.

Technical support

The best way to access the know-how of our product and application specialists

You can access our expert knowledge base quickly and easily around the clock through our Service Portal. If the right answer is not available, you can submit a request to our experts directly from the Service Portal. You can also view the status of your request and add information. If possible, please provide the product serial number with each inquiry, so that we can process your inquiry even more efficiently.


  • Round-the-clock access to the knowledge base of our product and application specialists in the Service Portal 

  • Qualified contact persons for all technical questions  

  • Fast and easy collaboration with our experts via the Service Portal

Availability, Visual Support, Response Time & Service Portal

  • Our business hours are Mon.-Fri. from 07.30h to 12.00h and 13.15h to 17.00h.
    Outside these hours, you can reach our emergency service, which is subject to a charge, at following telephone number: 0800 344 357.

  • Live visual support and response time - You would like to be supported by our product and application specialists via live video or you need faster response time? Check out our service package "Smart Support".

  • Service Portal - Register free of charge to access the knowledge base of our product and application specialists 24/7.


You can use the contact form to reach our Technical Support team quickly and easily.
Enter all of the relevant information here. One of our product and application specialists will then contact you directly. To ensure that your request can be assigned, we request that you select the category that best matches the measuring device and also specify a serial number and/or the product root.


In accordance with the General Data Protection Regulation (GDPR), we are obligated to inform you when we collect data. We comply with this obligation with the link to our privacy policy >>>