Effects of the coronavirus pandemic
Customer and partner information from Endress+Hauser Switzerland to the coronavirus pandemic
Endress+Hauser has taken comprehensive measures in response to the coronavirus pandemic. The health of employees, customers, partners and the public is a top priority. Our aim is to ensure our ability to supply and serve our customers. A task force is coordinating the action at Group level. The current situation is as follows:
Sales and service
Our contacts in sales and service are still available when working from home.
With an account on endress.com, customers can track deliveries, get prices and delivery times and order products.
Technical information, drawings, documents etc. can be downloaded from endress.com at any time.
With our technical support Endress+Hauser supports customers online with service issues.
Ability to deliver and product availability
We have 100 % availability on all our products and services. Furthermore, there are no delays in our delivery times as a result of the Coronavirus situation. Our production plants centres are once again working operating at full capacity.
Material availability in our plants
Material availability in our plants is largely ensured.
Wherever possible, we are pursuing a dual sourcing strategy in procurement, ideally from sources in different countries or on different continents.
For critical components, we have expanded our safety stock.
Measures to protect against infection
We have limited travel to essential journeys (e.g. urgent customer service activities).
We have canceled all major meetings and events until further notice.
We have taken extensive organizational measures at our sites to ensure a high level of hygiene and to maintain sufficient distance between employees.
Comprehensive home office regulations are in place in most office areas.
Our aim is to ensure our employees are healthy and maintain supply to our customers.