Effects of the coronavirus pandemic
Customer and partner information from Endress+Hauser Switzerland to the coronavirus pandemic
Endress+Hauser has taken comprehensive measures in response to the coronavirus pandemic. The health of employees, customers, partners and the public is a top priority. Our aim is to ensure our ability to supply and serve our customers. A task force is coordinating the action at Group level. The current situation is as follows:
Sales and service
Our contacts in sales and service are still available when working from home.
With an account on endress.com, customers can track deliveries, get prices and delivery times and order products.
Technical information, drawings, documents etc. can be downloaded from endress.com at any time.
With our technical support Endress+Hauser supports customers online with service issues.
Ability to deliver and material availability
We are able to deliver worldwide; our global production network is up and running.
We regularly assess risk in our global supply chains and have measures in place to ensure material
We are pursuing a dual sourcing strategy, ideally from geographically independent sources.
We are continuously building up safety stock for critical components.
In delivery logistics, longer transit times can occasionally occur. Our sales centers are informing and supporting affected customers.
Measures to protect against infection
We have limited travel to essential journeys (e.g. urgent customer service activities).
We have canceled all major meetings and events until further notice.
We have taken extensive organizational measures at our sites to ensure a high level of hygiene and to maintain sufficient distance between employees.
Our employees are currently working in the office as well as from home, depending on the local situation. This does not affect our availability and performance.
Please find here the statement of the Endress+Hauser Executive Board: Covid-19 customer and partner information