Effects of the coronavirus pandemic
Customer and partner information from Endress+Hauser Switzerland to the coronavirus pandemic
Endress+Hauser has taken comprehensive measures in response to the coronavirus pandemic. The health of employees, customers, partners and the public is a top priority. Our aim is to ensure our ability to supply and serve our customers. A task force is coordinating the action at Group level. The current situation is as follows:
Sales and service
Our contacts in sales and service are still available when working from home.
With an account on endress.com, customers can track deliveries, get prices and delivery times and order products.
Technical information, drawings, documents etc. can be downloaded from endress.com at any time.
With our technical support Endress+Hauser supports customers online with service issues.
Ability to deliver and product availability
Endress+Hauser is still able to deliver, occasionally longer delivery times may occur.
We are doing everything possible to remain able to deliver, especially for system-relevant industries.
Irrespective of this, we are evaluating the possibility of deliveries from other production sites.
Material availability in our plants
Material availability in our plants is – with restrictions in the area of certain temperature sensors – ensured for the coming weeks.
We are working hard to ensure that these materials remain available beyond this period.
Wherever possible, we are pursuing a dual sourcing strategy in procurement, ideally from sources in different countries or on different continents.
For critical components, we have expanded our safety stock.
Delivery logistics and on-site support
In delivery logistics, restrictions on the part of service providers result in longer regional transit times. Our sales centers are informing and supporting affected customers.
For countries and regions where official regulations restrict operations, we have emergency plans in place for sales and service to provide further comprehensive support for customers.
Measures to protect against infection
We have limited travel to essential journeys (e.g. urgent customer service activities).
We have canceled all major meetings and events until further notice.
We have taken extensive organizational measures at our sites to ensure a high level of hygiene and to maintain sufficient distance between employees.
Comprehensive home office regulations are in place in most office areas.
Our aim is to ensure our employees are healthy and maintain supply to our customers.