Technical support
The best way to access the know-how of our product and application specialists
You can access our expert knowledge base quickly and easily around the clock through our Service Portal. If the right answer is not available, you can submit a request to our experts directly from the Service Portal. You can also view the status of your request and add information. If possible, please provide the product serial number with each inquiry, so that we can process your inquiry even more efficiently.
Benefits
Round-the-clock access to the knowledge base of our product and application specialists in the Service Portal
Qualified contact persons for all technical questions
Fast and easy collaboration with our experts via the Service Portal
Availability, Service Portal, and Smart Support
Our business hours:
Monday to Friday from 7:30 a.m. to 12:00 p.m. and 1:15 p.m. to 5:00 p.m.Response time:
Our support team will respond to your request within 24 hours.Around-the-clock information:
Our Service Portal gives you free access to the expertise of our product and application specialists 24/7, even outside business hours.
Register for free and benefit from our expert knowledge at any timeSmart Support - More performance when you need it:
As part of a service agreement, we offer various support packages with additional services:- Guaranteed and faster response times
- Live video support from our specialists
- 24/7 emergency service for urgent cases
Smart Support - Access technical knowledge to save time and costs
